Baltimore, MD - March 19, 2025 - The Social Security Administration (SSA) said Monday it will no longer allow individuals to verify their identity over the phone but instead require online authentication or in-person visits for those seeking benefit claims and direct deposit changes.

“SSA will permit individuals who do not or cannot use the agency’s online my  Social Security  services to start their claim for benefits on the telephone. However, the claim cannot be completed until the individual’s identity is verified in person,” a blog post on the SSA website reads.

“The agency therefore recommends calling to request an in-person appointment to begin and complete the claim in one interaction,” it continued.

Changes are set to go into full effect March 31, impacting more than 72 million Americans who rely on the platform amid a slew of planned office closures across the country.... Read More: The Hill