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Full Time Customer Service & Administrative Assistant Position

Wrapunzel

Wrapunzel is a vibrant and growing ecommerce company known for its personal, generous, and kind-hearted customer service. We are a close-knit community providing everything necessary for women to learn the art of creative head wrapping, from scarves and tools to tutorial videos and social media support. Our customers and friends hail from all over the world and cover for reasons that range from religion to medical situations to fashion.

About the Position

Our Administrative Assistant will be the first line of contact between customers and our staff. She will be responsible for answering practical head wrapping questions, resolving any order issues, enforcing store policy, tactfully managing any delicate customer situations that may arise, and providing the kindhearted, friendly and generous customer service that Wrapunzel is known for. Internally, she will help keep the business humming by generating financial reports and reconciliations, making purchase orders as necessary, and using our ecommerce platform (Woocommerce) to make and manage pages for new products. The ideal candidate will be conscientious, efficient, discreet, tactful, and patient. She should be familiar with social media (Facebook pages, Instagram) and Gmail for managing customer questions. For office work, literacy in Microsoft Office and fluency in Microsoft Excel, good organizational skills, and the ability to take direction will be necessary. Excellent communication skills, both verbal and written, and typing ability are a must. Previous experience in business or bookkeeping and familiarity with head wrapping is highly desirable but not essential.

Job Roles:
Customer service (email and social media)
Database entry
Financial reporting/reconciliations
Purchase orders
Creation/management of pages for new products

Please submit resume and cover letter to wrapunzelthestore@gmail.com
Position requires 35 hours/week and starts at $12/hour with room to grow

Location: Baltimore, MD
Salary: $12/hr

For More Information, please contact wrapunzelthestore@gmail.com

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